fbajeee Responsible Gaming —
Play Smart, Stay in Control

fbajeee operates exclusively for adults aged 18 years and above. This is a firm, non-negotiable requirement. Gambling is a legal adult activity, and we take our obligation to prevent underage access seriously across all product areas — from cricket betting and slots to live casino games and sports wagering.

During the registration process, all applicants are required to confirm that they are at least 18 years of age. fbajeee reserves the right to request government-issued identity documents — such as a National ID Card or Passport — at any point to verify this claim. Accounts where age cannot be verified will be suspended until the required documentation is provided.

Any player found to have misrepresented their age during registration will have their account permanently closed and all funds may be forfeited in accordance with our Terms & Conditions. fbajeee will not knowingly facilitate gambling by any person under the age of 18, including players based anywhere in Bangladesh.

One of the most effective responsible gaming tools available on fbajeee is the ability to set personal deposit limits in BDT. A deposit limit places a ceiling on the total amount you can fund your account within a specified time window, giving you direct financial control over your gaming activity.

How Deposit Limits Work

• Daily limit: Caps the total amount you can deposit within any 24-hour rolling period.
• Weekly limit: Caps the total across any 7-day rolling period, regardless of the number of individual transactions.
• Monthly limit: Caps the total across any 30-day rolling period — recommended for players who prefer broader budget planning.

You may set, adjust, or remove a deposit limit at any time through your account settings or by contacting support. Reductions take effect immediately — as soon as you lower your limit, the new, lower cap applies to any further deposits made that day. Increases, however, are subject to a mandatory 24-hour cooling-off period before they come into force. This delay gives you time to reconsider a decision made impulsively in the heat of a session.

The fbajeee time-out feature is designed for players who need a structured short break from gambling without committing to a full self-exclusion. A time-out temporarily deactivates your account for a duration you choose, preventing any login, deposit, or wagering activity during that window.

Available Time-Out Durations

• 24 hours — suitable for a brief pause after a losing session or when you feel you have played enough for the day.
• 48 hours — a weekend break option, giving you a full two days away from the platform.
• 7 days — a week-long pause, recommended when you feel you are spending more time gaming than you intended.
• 30 days — a monthly time-out, ideal if you want to reassess your gambling habits before returning.

Once a time-out is activated, it cannot be reversed or shortened. Your account will automatically reactivate at the end of the chosen period, at which point you may log in and continue using the platform normally. You will not receive any promotional communications from fbajeee during your time-out period.

To activate a time-out, navigate to the Responsible Gaming section of your account settings or send an email to [email protected] stating the duration you require. Our team will process the request within one hour during business hours (Bangladesh Standard Time, UTC+6).

Self-exclusion is the most decisive responsible gaming step available on fbajeee. It is intended for players who believe their gambling has become or is at risk of becoming a problem. When you self-exclude, your fbajeee account is closed for a minimum period of 6 months and you are blocked from re-registering a new account during that time.

Any remaining balance in your account at the time of self-exclusion will be returned to the payment method used for your most recent deposit — typically via bKash, Nagad, or Rocket — within 5 business days. Bonus balances that have not yet met wagering requirements will be forfeited at the time of exclusion.

Problem gambling can develop gradually. Being aware of the early warning signs — in yourself or someone you care about — is the first step toward getting back in control. fbajeee encourages all players to regularly reflect on their gambling behaviour. The following signs may indicate that gambling is becoming a problem:

Beyond deposit limits, time-outs, and self-exclusion, fbajeee provides additional tools to help you maintain a healthy relationship with gaming on our platform.

If you are concerned that gambling is negatively affecting your life or the life of someone close to you, reaching out for help is the most important step you can take. fbajeee's support team is trained to handle responsible gaming enquiries with sensitivity and confidentiality.

In addition to contacting fbajeee directly, we encourage players in Bangladesh who are experiencing gambling-related difficulties to speak openly with a trusted family member, a doctor, or a mental health professional. While Bangladesh does not currently have a dedicated national gambling helpline, general mental health and counselling resources are available through hospitals and community health centres across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Responsible gaming at fbajeee is not a compliance checkbox — it is an ongoing commitment embedded in how we design, operate, and improve our platform. The following principles guide every responsible gaming decision we make:

• Transparency: We provide clear, honest information about game odds, house edges, and the statistical likelihood of winning so that players can make informed decisions.
• No pressure: fbajeee does not send promotional communications that use high-pressure language or create a false sense of urgency. Bonuses are presented as optional enhancements, not necessities.
• Player-first tool design: Responsible gaming tools — deposit limits, time-outs, self-exclusion — are always accessible and never buried. Reducing a limit or requesting an exclusion is always easier than increasing a limit.
• Staff training: All customer support staff at fbajeee receive training on identifying and responding appropriately to signs of problem gambling in player communications.
• Proactive monitoring: fbajeee's platform monitors for behavioural patterns that may indicate harmful gambling — such as unusually long sessions, rapidly escalating deposits, or frequent late-night activity — and may proactively reach out to affected players.
• No gambling on credit: fbajeee does not permit players to fund their accounts using credit facilities provided by fbajeee itself. All deposits must come from payment methods owned by the registered account holder, such as their own bKash, Nagad, or Rocket wallet.
• Regular policy review: This Responsible Gaming page is reviewed and updated at least once per year to reflect best practices and any changes to the tools or support resources available to fbajeee players.

We genuinely want every fbajeee player in Bangladesh — whether they enjoy cricket betting during the BPL season, live casino games, slots, or sports wagering — to have an experience that is entertaining, fair, and within their personal limits. If at any point that balance feels off, we are here to help restore it.