fbajeee Privacy Policy —
How We Protect Your Data

fbajeee collects personal data through several channels: directly from you when you register an account or interact with our platform, automatically as you use our services, and occasionally from third-party verification partners where required by our Know Your Customer (KYC) obligations. The following categories of information may be collected:

1.1 Registration and Identity Data

• Full legal name as it appears on your official government-issued identification.
• Date of birth, collected to verify that you meet the minimum age requirement of 18 years.
• Email address, used as your primary account identifier and for all fbajeee communications.
• Mobile phone number, required for account verification and linked to your local payment methods (e.g., bKash, Nagad, Rocket, Upay).
• Residential address, which may be requested as part of enhanced KYC verification for higher-value accounts.

1.2 Identity Verification (KYC) Documents

To comply with anti-money laundering requirements and to confirm your eligibility to use the fbajeee platform, we may request copies of:

• Government-issued photo identification (National ID Card, Passport).
• Proof of residential address (utility bill or bank statement dated within the last three months).
• Proof of payment method ownership (e.g., a screenshot of your bKash or Nagad wallet displaying the registered mobile number).

1.3 Financial Transaction Data

When you deposit or withdraw funds, fbajeee records transaction details including the payment method used, the transaction amount in BDT, timestamps, and any reference numbers provided by the payment processor. We do not store full payment card numbers or mobile banking PINs. Payment credential data is handled directly by the respective payment providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and others) under their own security standards.

1.4 Usage and Behavioural Data

As you interact with fbajeee, we automatically collect technical and behavioural data, including:

• IP address and approximate geographic location (city-level).
• Device type, operating system, and browser version.
• Pages visited, time spent per session, and navigation patterns within the platform.
• Game history, bet amounts, win/loss records, and session duration — retained for game integrity, dispute resolution, and responsible gaming monitoring purposes.
• Login timestamps and frequency of access.

1.5 Communications Data

If you contact fbajeee's support team via email at [email protected] or through any in-platform messaging channel, we retain records of that correspondence. This includes your name, contact details, the content of your messages, and the outcome of any support interaction. These records are retained to ensure service quality and to assist in resolving any future disputes.

fbajeee processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which your data is processed are as follows:

fbajeee does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals in BDT, fbajeee works with local payment processors including bKash, Nagad, Rocket, and Upay, as well as partner banks such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. We share only the transaction data strictly required for the payment to be processed. Each payment provider operates under its own privacy policy and security standards.

3.2 Game Technology Providers

The casino games and sports betting markets available on fbajeee are powered by certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session identifiers to deliver game content and verify game integrity. They do not receive your full personal profile or payment details.

3.3 Identity Verification Partners

Where enhanced KYC verification is required, fbajeee may engage specialist identity verification services to validate your submitted documents. These partners process your identity data solely for verification purposes and are contractually prohibited from using it for any other purpose.

3.4 Legal and Regulatory Disclosure

fbajeee may be required by law, court order, or regulatory directive to disclose certain personal data to competent authorities. We will comply with all lawful requests while taking reasonable steps to protect your privacy interests to the extent permitted by law. Where we are legally permitted to do so, we will notify the affected user before disclosing their data.

3.5 Business Transfers

In the event that fbajeee undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, personal data held by fbajeee may be transferred to the successor entity as part of that transaction. In such an event, fbajeee will notify registered users by email at least 30 days in advance, and the successor entity will be required to honour the commitments made in this Privacy Policy.

fbajeee uses cookies — small text files stored on your device — and related tracking technologies to deliver a reliable, personalised, and secure platform experience. The following categories of cookies are used:

fbajeee does not place third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in or using core platform features.

fbajeee retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligation. The following retention schedules apply:

• Account and identity data: Retained for the lifetime of your active fbajeee account, plus a minimum of 5 years following account closure. This retention period reflects standard financial record-keeping and AML compliance requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, in accordance with financial reporting and anti-money laundering obligations.
• KYC documents: Retained for the duration of your account, plus 5 years post-closure. Original document images are stored in encrypted form with access restricted to authorised compliance personnel only.
• Game history and betting records: Retained for a minimum of 3 years. These records are used for dispute resolution, responsible gaming monitoring, and regulatory reporting where applicable.
• Customer support communications: Retained for 2 years from the date of the last interaction in a support thread, unless the matter involves an unresolved dispute, in which case records are held until the dispute is fully resolved plus 12 months.
• Marketing preferences and consent records: Retained for as long as your account is active, or until you withdraw consent, whichever is earlier.
• Analytics data: Anonymised and aggregated analytics data may be retained indefinitely as it cannot be used to identify any individual.

Upon expiry of the applicable retention period, personal data is either securely and permanently deleted from our systems or irreversibly anonymised so that it can no longer be linked to any identifiable individual. fbajeee conducts periodic data audits to ensure that retention schedules are applied consistently.

fbajeee takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, alteration, disclosure, or destruction.

6.1 Technical Safeguards

• SSL/TLS encryption: All data transmitted between your device and fbajeee's servers is encrypted using current SSL/TLS protocols, preventing interception in transit.
• Password hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms. fbajeee staff cannot view your password in plain text.
• Access controls: Access to production databases and personal data stores is restricted to authorised personnel on a strict need-to-know basis. Access is logged and audited regularly.
• Intrusion detection: fbajeee's infrastructure is monitored continuously for anomalous access patterns, potential breaches, and distributed denial-of-service (DDoS) threats.
• Regular security testing: Our platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.

6.2 Organisational Measures

• All fbajeee employees and contractors who handle personal data are required to maintain confidentiality as a condition of their engagement.
• Data protection responsibilities are assigned to designated team members who oversee compliance with this Privacy Policy.
• In the event of a confirmed personal data breach that is likely to result in a risk to your rights or freedoms, fbajeee will notify affected users without undue delay and will take immediate remedial action to contain the breach.

As a user of fbajeee, you hold a number of rights in relation to the personal data we hold about you. fbajeee is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, contact our support team at [email protected] with the subject line "Data Rights Request", including your registered full name and the specific right you wish to exercise. We will respond within 30 calendar days of receiving your request.

• Right of Access: You have the right to request a copy of all personal data that fbajeee holds about you. We will provide this information in a clear, structured format within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. For data that you can edit directly within your account settings, we encourage you to update it there in the first instance.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. Please note that this right is subject to overriding legal obligations — for example, we are required to retain financial transaction records and KYC documents for statutory periods regardless of a deletion request.
• Right to Data Portability: You may request a structured, machine-readable export of the personal data you have provided to fbajeee, where technically feasible and where processing is based on your consent or contractual necessity.
• Right to Object to Marketing: You may withdraw consent to receive marketing communications from fbajeee at any time. This will not affect the lawfulness of marketing sent prior to your withdrawal of consent.
• Right to Restrict Processing: In specific circumstances — such as while a data accuracy dispute is being resolved — you may request that we restrict processing of your data to storage only.
• Right to Withdraw Consent: Where fbajeee processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

fbajeee will not charge a fee for handling data rights requests submitted in good faith. In the event that a request is manifestly unfounded or excessive — for example, repetitive requests submitted in bad faith — we reserve the right to charge a reasonable administrative fee or to decline the request, explaining our reasoning in writing.

fbajeee reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify all registered users by email at least 14 days before the revised policy takes effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of fbajeee following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any material change, you have the right to close your account before the revision takes effect by contacting us as described below. Upon account closure, your data will be handled in accordance with the retention schedules set out in Section 5 of this Policy.

8.1 Contact for Privacy Matters

If you have any questions, concerns, or requests relating to this Privacy Policy or to fbajeee's data practices, please contact our data protection team using the following details:

• Email: [email protected] — use the subject line "Privacy Enquiry" for the fastest response.
• Response time: We aim to acknowledge all privacy-related correspondence within 3 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 calendar days.

This Privacy Policy is governed by and should be interpreted in accordance with principles of English-language data protection law as applied in the context of fbajeee's operations in the Bangladesh market. The English-language version of this Policy is the authoritative version; in the event of any inconsistency arising from a translation, the English version shall prevail.